After-Sales Service Policies
Refund Policy
Refund Policy
You can request our Return & Refund Service:
√ Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition (Product does not support return service if has been activated.).
√ Within 14 calendar days of receiving a product if the product has a manufacturing defect.
Return & Refund Service will not be provided where:
× It is requested beyond 14 calendars days of receiving a product.
× A product sent to HUEPAR for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to HUEPAR within seven 7 calendar days after Return & Refund Service confirmation is sent from HUEPAR.
× Other circumstances stated in this policy.
Return & Refund Instructions
If you would like to apply for a return and refund, please request refund within 14 calendar days of receiving your product(s).
We will review your return and refund application within 2 working days.
Note: Refund processing may be delayed during the event.
Refund Time
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.
Return Shipping
Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.
Replacement Policy
Replacement Policy
You can request our Replacement Service:
√ Within 15 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within 15 calendar days of receiving the product if the product suffers performance failure.
Replacement Service will not be provided where:
× Service is requested more than 15 calendar days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to HUEPAR for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by HUEPAR.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels or serial numbers show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to HUEPAR 7 calendar days after replacement confirmation from HUEPAR.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.
Replacement Instructions
If you would like to replace products, please contact our After-Sales team at uk.huepar.com/support within 15 calendar days of receiving the products.
Replacement Freight
HUEPAR shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.
Maintenance Service
Warranty Service
You can apply for our product warranty service if there is a performance failure during the effective warranty period.
What to do Before Obtaining After-sales Service
Before obtaining after-sales service, the following steps must be taken:
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.
√ If you are not the owner of a product or part, obtain authorization from the owner for HUEPAR to provide warranty service.
